Warranty & Refund Policy
REGISTER YOUR CORDOVA
Register your Cordova Cooler within 30 days of purchase to activate your warranty. If you are having a problem with your Cordova Cooler, please scroll to the bottom of the page and use the form titled “Submit a warranty claim”.
CORDOVA LIMITED LIFETIME WARRANTY
Cordova LLC dba Cordova Coolers warranty the Cordova Coolers Hard Sided Coolers to be free from manufactures defects in material or workmanship under normal use and service for a lifetime from the date of original purchase. WARRANTIES MUST BE REGISTERED WITHIN 30 DAYS OF ORIGINAL PURCHASE TO BE EFFECTIVE. For custom coolers the wrap/logo is not covered under the warranty terms. This is your exclusive warranty and there are no additional warranties that extend beyond the description warranty here. If warranty applies, Cordova Coolers shall either repair the product or component or provide you with a replacement product or component if proven to be defective under the terms of this warranty within the lifetime of the original purchaser. The warranty is NOT transferrable. Owners must present original proof of purchase from an Authorized Cordova Cooler dealer to obtain warranty service. Dealers, Service Centers or Retail Stores do not have the right to change the terms and conditions of the warranty. This warranty is not valid if the product or components have been: (1) used commercially (2) damaged through abuse, misuse or neglect, (3) damaged in accident (4) unreasonably used for any purpose for which it was not intended (5) repaired or altered in any way from its original configuration, (6) damaged due to any act of nature (7) purchased as a blemished cooler. Normal wear and tear, including dents, slight warping, scratches, discoloration, fading, non-sticking graphics or wear to skid pads is not covered under warranty. Loss of parts or components removed from the product is not covered under the terms of this warranty. Cordova Coolers is not responsible for incidental or consequential damage resulting from any malfunction. Cordova Coolers reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the possession of dealers or consumers. Coolers repaired or replaced under this warranty may or may not incorporate these changes. Repaired or replaced coolers will be same size and color as defective cooler. Please carefully review the care instruction manual for proper use and care of your Cordova Cooler. Damaged products must be returned directly to Cordova Coolers in its original box or adequate packaging, freight prepaid at customer's expense. Please include a copy of original sales receipt, the Return Authorization Number (RGA) and a description of the issue with the product. To obtain a Return Authorization Number, or to activate your warranty, visit our website at www.CordovaCoolers.com.
LIMITED LIFETIME WARRANTY HIGHLIGHTS
Please Read Though Entire Warranty Policy before Filing a Claim
- Warranties must be registered within 30 days of purchase
- Returned cooler freight is to be prepaid at customer's expense
- To activate your warranty or obtain a return authorization number, visit www.www.cordovacoolers.com/warranty
- Warranty claims will either be repaired or replaced at Cordova Coolers discretion upon receipt of returned product
- Warranty Claims are not valid if Cooler is not registered according to our policy
- Cordova Coolers is only responsible for product repair and replacement, cash refunds will not be given.
We want to be sure you’re as happy with your Cordova Cooler products as we are. If you’re not 100% satisfied with your purchase, you can return it for a full refund within 30 days. All merchandise must be unused/unworn and returned in the original packaging with no damage. For simple returns, return postage is paid for by customer. For products purchased directly from a Cordova retailer, their return policy applies — please contact them directly for more information.
For orders placed online please return your products to:
16166 N 20th St,
Nampa, ID 83687
For your convenience, we accept all major credit cards including Visa, American Express, Discover, and MasterCard.
SUBMIT A WARRANTY CLAIM
Having a problem with your Cordova Cooler? Click the button below to submit a warranty claim.